Sandvold & Velde Supply strengthens processes with RamBase QMS
RamBase
Sandvold & Velde Supply (SVS) has built a reputation on solving their customers’ toughest challenges, but their internal systems weren’t keeping pace with their growth. As a supplier of critical components to shipping companies and industrial businesses worldwide, SVS understands the importance of quality. Their decision to adopt RamBase Quality Management System (QMS) was driven by a need to enhance their internal processes and meet growing demands from customers.
General Manager Håkon Sandvold and Executive Chairman Per Sigurd Velde are actively engaged in their company’s operations. At the RamBase offices they are receiving dedicated training and expert guidance from Pia Heia, Customer Success Manager at RamBase. They also set some time aside to discuss why they chose the RamBase Quality Management System.
From SVS, Per Sigurd Velde and Håkon Sandvold, and from RamBase, Pia Heia.
From complexity to clarity
SVS has long been a trusted supplier of specialized parts and solutions, working with thousands of suppliers worldwide to deliver essential components such as pipes, electronics, valves, and more. Their motto, “The easy way, to the hard-to-find” reflects their unique ability to go beyond their extensive product catalogue. What truly sets them apart is their expertise in helping customers locate those rare, hard-to-find parts that others cannot provide.
However, their impressive growth has also brought operational challenges. As Per Sigurd Velde explained:
"We’ve relied on a patchwork of systems that didn’t communicate well with each other. With our increasing need for scalability and higher customer demands for quality and documentation, it was clear we needed a change."
Wide selection: SVS goes the extra mile to find what the customer needs.
Recognizing these challenges, SVS evaluated several systems, ultimately selecting RamBase QMS for its comprehensive approach to quality management. Velde highlighted the decisive factor:
"RamBase’s methodology for handling documents and competencies, particularly the ‘read and understood’ functionality, stood out. Knowing with confidence that the right version of a document has been communicated to employees is invaluable."
Another key factor in their decision was RamBase QMS’s use of visual tools.
"The ability to integrate images and videos, instead of relying solely on long texts, makes a huge difference for us. It’s not just practical; it’s also aesthetically pleasing and aligns with how we want to communicate internally,” said Velde."
Supporting ISO standards
As SVS continues to expand, meeting rigorous ISO standards has become a strategic priority. The company is working towards compliance with ISO 9001 for quality management, ISO 14001 for environmental management, and ISO 45001 for occupational health and safety. General Manager Håkon Sandvold elaborated:
"Our large customers in various industries expect us to meet these standards, and having the right tools in place is essential. RamBase QMS will play a important role in helping us streamline our documentation, communicate changes and embed best practices across the organization."
This structured approach will enable SVS to not only meet customer expectations but also enhance internal processes and ensure that their quality management system scales with their growth.
A perfect fit for SVS
Customer Success Manager Pia Heia emphasized how well SVS and RamBase QMS align.
"Sandvold & Velde Supply’s dedication to quality and their forward-thinking approach make them an ideal match for our system. They’re not just implementing software; they’re embracing a way to elevate their processes and meet both current and future demands,” Heia said."MarkVilliams
Product Manager | Capsule
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